Note If you're running the. For example, you can run the following command:. A failed installation typically logs "Return Value 3" where the problem occurred and where the installation rollback began. The description of the failure appears immediately before the Return Value 3 log entry.
You can use the Wilogutl. This tool may suggest solutions to errors that are found in a log file. It is available in the latest Windows Software Development Kit. The following is an example of how to use the Wilogutl. You may be able to manually uninstall some parts of the program through the Windows interface.
For example, you may be able to delete program files and folders. Because the steps to do this may differ widely, depending on the version of Windows that you're running and on the program that you're trying to uninstall, no prescriptive steps are provided here.
If you're not sufficiently familiar with the program that you're trying to uninstall to positively identify the files and folders for that program, we do not recommend that you try this method. Generally, when you begin to delete program files and folders, you run the risk of damaging your operating system.
Use this method at your own risk. If you are considering uninstalling the program manually, be aware of the following:. For example, move this material into the Documents folder. If you cannot manually delete a program file, this may mean that the file is being used or that some other program is accessing the file and preventing you from deleting it. For example, antivirus software may be accessing the file.
When antivirus software is accessing a program file and making it impossible to delete it, it's likely that this same antivirus software was preventing you from uninstalling the program by more traditional means.
Install a program. Uninstall or change a program. Installing programs: frequently asked questions. Could not start the Windows Installer service on Local Computer. Error 5: Access is denied. To determine whether you're using an account that has administrator rights.
Click Start. Type the following command in the Start Search or Search programs and files box, and then press Enter: timedate. Do one of the following, depending on what happens when you click Continue: If your computer does not prompt you for a password, you are already logged on with an administrator account.
Click Start, and then click Run. Type the following command in the Run dialog box, and then press OK : timedate. Try to install or uninstall again. Click OK to close the Properties window. Try to install or to uninstall again. Fix that installation or update process was not completed successfully. The installation or update method doesn't run to completion There are several methods that can be used to install, to uninstall, or to update a program. The following are common methods that are used to install software: Insert the CD or DVD media, and then let the installation auto-start.
The setup file is typically one of the following: Autorun or Autorun. Windows Installer 3. You cannot install this redistributable on the bit and bit versions of Windows Server SP1. To update the bit and bit versions of Windows Server SP1, or to update the bit versions of Windows XP, download the hotfix that is described in Microsoft Knowledge Base article instead of the v2 package.
For more information about Windows Installer 3. Microsoft Windows Installer 3. New minor UpdateTargetRTMProperty property: Patch files can now target both the original release baseline and the latest service-pack-level baseline that is on the system. New x64 and Msix64 properties: Packages can now use the x64 and Msix64 properties to indicate x64 processor-based operating system support. Flyweight patching is now an opt-in behavior: Windows Installer 3. By default, this functionality was enabled for all patches.
The MsiGetFileHash function now works correctly for very large unversioned files. These files may be about 2 GB.
The MediaSrcProp property of a patch is now set to the original launched-from location when the patch is installed. The MediaSrcProp property is set to the cached patch location for subsequent transactions.
Target information for a custom action is no longer logged when the custom action fails if the custom action is marked to hide the target. Do this if you do not even see the service listed in the Services applet or if nothing else works. Once you download it, unzip it and right-click on the. REG file and click Merge. Click Yes when asked to confirm.
This basically adds the required registry keys for the Installer service to work properly. This will ensure that you are not running an older version that could be causing conflicts with other software, etc. Hopefully one of these solutions will fix your problem! If you did it another way, please post a comment letting us know how! Founder of Help Desk Geek and managing editor. He began blogging in and quit his job in to blog full-time. He has over 15 years of industry experience in IT and holds several technical certifications.
Copy the following text, and then paste it into a notepad: Windows Registry Editor Version 5. Click Yes when you are prompted to install the registry keys. Restart the installation process for the program that you want to install. To check that the Windows Installer Service is running, follow these steps: Click Start , type services.
Method 3: Uninstall any earlier versions of the program that you want to install. If an earlier version of the program that you want to install is already installed on the computer, follow these steps: Click Start , click Control Panel , and then click Uninstall a Program under Programs.
Select the program in the list that you want to install. Restart the computer. Need more help? Expand your skills. Get new features first. Was this information helpful?
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